Privacy Policy

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911tax.ca is the website for Canada Tax Emergency Response, a Canadian tax triage and advisory service. We provide short, paid consultations to help you understand CRA letters, assessments, and enforcement actions, and to help you decide on your next steps. We are not a law firm or accounting firm.

We may collect the following types of information:a) Information you provide directly

• Name and contact details (such as email address and phone number)
• Basic information about your situation (for example, type of CRA issue, urgency)
• Payment-related information (processed by third‑party payment providers such as Stripe or PayPal; we do not store full credit card numbers)
• Documents you choose to send us (for example, CRA letters, notices, assessments, statements)

b) Website usage informationWe may collect basic technical information when you visit our website, such as:

• IP address
• Browser type and version
• Pages visited and time spent on the site

This is typically collected through standard analytics tools and is used to improve the website.

As part of our services, you may send us documents that contain sensitive or confidential information, including CRA correspondence and financial information.

• We treat all such information as confidential and use it only for the purpose of reviewing your situation and providing our advisory services.
• We will not share your documents or detailed situation with third parties except as described in this Policy, or as required by law.

Your right to redact informationYou reserve the right to block out or remove personal information before sending us documents. This may include:

• SIN numbers
• Bank account numbers
• Full addresses
• Names of third parties or other identifiers you do not wish to share

If you choose to redact information, please ensure that the remaining content is still clear enough for us to understand the nature of your CRA issue.

We use your information to:

• Provide our tax triage and advisory services
• Review your CRA letters and related documents
• Communicate with you about your consultations, scheduling, and follow‑up
• Process payments for consultations
• Maintain internal records and improve our services
• Comply with legal and regulatory obligations, if applicable

We do not sell your personal information to third parties.

We may share your information in limited circumstances:

• Service providers: With third‑party service providers who help us operate our business (for example, payment processors, email providers, secure document storage). These providers are only given the information they need to perform their services.
• Professional referrals (with your consent): If you ask us to refer you to a tax lawyer, accountant, or other specialist, we may share limited relevant information with that professional, but only with your knowledge and consent.
• Legal requirements: If we are required to do so by law, regulation, court order, or a lawful request from a government authority.

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure.However, no method of transmission or storage is completely secure. By using our services, you acknowledge that we cannot guarantee absolute security of information transmitted over the internet or stored electronically.

We keep your information only as long as reasonably necessary to:

• Provide our services
• Maintain records of consultations
• Comply with legal, regulatory, or accounting obligations

After that, information may be securely deleted or anonymized.

You may:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete certain information, subject to legal or regulatory requirements
• Choose to redact or block out personal identifiers before sending documents to us

To exercise these rights, contact us via our contact form.

Our website may contain links to third‑party websites or services (for example, payment processors or scheduling tools). We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top. Your continued use of the website or services after any changes means you accept the updated Policy.

If you have any questions about this Privacy Policy or how we handle your information, please contact:Canada Tax Emergency Response
Email: Use our contact form
Website: 911tax.ca